Knowledge Base
Doccam - Document Cameras Help
FAQHow do I connect a document camera? Try using one of the resources listed here or watch this video on the computer and doccam setup process. (watch video) Resources Ipevo Visualizer Chrome Extension Ipevo V4K Ultra High Definition USB Support Ipevo Visualizer Tutorials Aver F70 Support Aver...
How do I check the system status of GoGuardian, Google, etc.?
Use the following links to check the status of the following services: GoGuardian - status.goguardian.com G Suite - google.com/appsstatus Phone System - status.jive.com Blackboard - status.blackboard.com Clever - status.clever.com Illuminate - status.illuminateed.com Helpdesk - mojohelpdesk.mont...
VMware
Resources VMware server address: https://view.salinasuhsd.org FAQWhat is my login info? Login to VMware with firstname.lastname and the password you use to log into the SUHSD computer network. I don't see Microsoft Internet Explorer (IExplorer) on the virtual machine. Use the Search Windows ...
Projector will not turn on.
Check the batteries in your remote. Check the LED lamps on the projector for information. You may need to have the lamp replaced or filter cleaned. After overheating or an electrical outage or surge, some projectors may not power on. The projector may show an abnormal flashing led sequence. This ...
Kajeet SmartSpot Info & Troubleshooting
If you cannot access the Internet with your Kajeet Smartspot it may be that you have exceeded your daily data limit. Lookup your device at kajeet.com/status to check the status of your device. Troubleshooting Restart the Kajeet and Reconnect to the Verizon Network. Each Kajeet has a Daily Us...
Monitor won't turn on.
Is your computer asleep? Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. If no power light is seen on the monitor, try pressing the power button until it comes on. Check the power cord on both ends. Make sure the end on the m...
Can't open Google documents.
Can't open Google Docs or other Google files? Here is what is suggested: Restart your device Clear your Chrome browser's cache Clear your Chrome browser's cookies Be sure you are signed in to only your account in the Chrome browser
Black Lines Printing in PDF Files
Recently, an issue has arisen when printing some PDF documents from Adobe Acrobat and Adobe Reader DC. The problem occurs when printing PDF files only. Random black lines will be present in the printed output as shown in the example below:above: example of black lines printing in PDF document.It ...
How to Restore/Archive/Delete Google Classrooms
Please find in the link below how to perform actions within Google Classroom which include:Deleting Archiving Restoring an archived classhttps://support.google.com/edu/classroom/answer/6149813
Dual monitors. How do I connect a second display?
Microsoft Support - Set up dual monitors on Windows 10 Video - Connecting a second monitor/How to use multiple monitors in Windows 10 (05:21)
How do I reset my password? (For Students)
Go toportal.salinasuhsd.org. Enter your Student ID and password Help video: https://youtu.be/whR6R0lZjOAPassword should contain: -8 or more characters -A digit [0-9] -A combination of lower & uppercase letters [aA-zZ] -A special character [!@#$%&*^\-+]_
Setting up One Monitor and Projector
Video : Setting up One Monitor and Projector in Your Classroom Slide Show : Setting Up MonitorsGeneral InstructionsOption 1: Keyboard shortcut "Win+P". Press the Windows logo key + P on your keyboard. Select one of the options according to your needs.Option 2: Right click on an empty area of the...
Setting up Two Monitors and Projector
Video : Setting up Two Monitors and Projector Slide Show: Setting Up MonitorsGeneral Instructions:Option 1: Keyboard shortcut "Win+P". Press the Windows logo key + P on your keyboard. Select one of the options according to your needs.Option 2: Right click on an empty area of the desktop. Choose ...
How do I gain access Microsoft software?
You can access Microsoft software at www.office.com using your district email and password.
Microphone Not Working or Muted
Changing a student's password with the new Application Portal webpage layout.
Rebooting the deskphone
Polycom Soundpoint IP 331Press the following key combinationMenu -> 3 -> 1 -> 6 -> YesPolycom VVX 201Press the following key combination:Home -> Setting -> 1 -> 7 -> YesPolycom VVX 250Press the following key combination:Home -> 7 -> 1 -> 7 -> YesGeneral (for phone not listed here)Menu (or Home bu...
Best practices for using technology in online meetings
Here are some best practices for using technology in online meetings: Use a reliable platform: Choose a platform that is widely used and has a good reputation for reliability. Some popular platforms for online meetings include Zoom, Skype, Microsoft Teams, and Google Meet. Test your connection...
Troubleshooting Microphone Problems in Google Meet
Troubleshooting Microphone Problems in Google Meet (Windows 10)One of the most common microphone problems is that the microphone is not being detected or is not working. To troubleshoot this issue, you'll want to first check your microphone settings in Windows 10 to make sure that the correct mic...
Enable Your Microphone in Windows 10
Enabling Your Microphone in Windows 10As Windows 10 user, you may need to check and enable your microphone in order to use it for online meetings, voice recordings, and other purposes. In this article, we'll show you how to check and enable your microphone.There are a few different ways to access...
Setting up the ViewBoard Display
Computer blacks out when playing YouTube video
Problem: Computer blacks out when playing YouTube videoSolution: Turn off Google Chrome Hardware Acceleration * In Chrome, click the horizontal ellipsis menu button in the top-right corner and click on “Settings”. * Click on “System”. * Under the “System” section, turn off the “Use hardware...
Applications and Software
How do I check the system status of GoGuardian, Google, etc.?
Use the following links to check the status of the following services: GoGuardian - status.goguardian.com G Suite - google.com/appsstatus Phone System - status.jive.com Blackboard - status.blackboard.com Clever - status.clever.com Illuminate - status.illuminateed.com Helpdesk - mojohelpdesk.mont...
VMware
Resources VMware server address: https://view.salinasuhsd.org FAQWhat is my login info? Login to VMware with firstname.lastname and the password you use to log into the SUHSD computer network. I don't see Microsoft Internet Explorer (IExplorer) on the virtual machine. Use the Search Windows ...
Black Lines Printing in PDF Files
Recently, an issue has arisen when printing some PDF documents from Adobe Acrobat and Adobe Reader DC. The problem occurs when printing PDF files only. Random black lines will be present in the printed output as shown in the example below:above: example of black lines printing in PDF document.It ...
How do I gain access Microsoft software?
You can access Microsoft software at www.office.com using your district email and password.
Can't log in to Synergy.
If you can't log in to Synergy, the problem may be that your password has expired, or you don't have permissions/focus.Permissions/Focus: If you need to change your focus please open a ticket or send email alberto.martinez@salinasuhsd.org.Password expired: Out of the office. If you are out of th...
Computer blacks out when playing YouTube video
Problem: Computer blacks out when playing YouTube videoSolution: Turn off Google Chrome Hardware Acceleration * In Chrome, click the horizontal ellipsis menu button in the top-right corner and click on “Settings”. * Click on “System”. * Under the “System” section, turn off the “Use hardware...
Chromebooks
Chromebook Tips
Keep away from food and liquids. Wash your hands before using. Don't place objects on top of device. Fully charge your device every night. Do not expose to extreme heat or cold. Clean with a soft cloth. What to do when your Chromebook breaks? Contact your school for a replacement.
How do I get my Chromebook replaced or repaired?
Please contact your school if you have a Chromebook that needs repair or replacement.
Can't open Google documents.
Can't open Google Docs or other Google files? Here is what is suggested: Restart your device Clear your Chrome browser's cache Clear your Chrome browser's cookies Be sure you are signed in to only your account in the Chrome browser
Connect your Chromebook to a monitor
YouTube Video - Chromebook: How to Connect (Extend Desktop) to Computer Monitor w/ HDMI Cable (2 min.) Google Help Center - Connect your Chromebook to a monitor
How do I reset my password? (For Students)
Go toportal.salinasuhsd.org. Enter your Student ID and password Help video: https://youtu.be/whR6R0lZjOAPassword should contain: -8 or more characters -A digit [0-9] -A combination of lower & uppercase letters [aA-zZ] -A special character [!@#$%&*^\-+]_
Document Cameras
Doccam - Document Cameras Help
FAQHow do I connect a document camera? Try using one of the resources listed here or watch this video on the computer and doccam setup process. (watch video) Resources Ipevo Visualizer Chrome Extension Ipevo V4K Ultra High Definition USB Support Ipevo Visualizer Tutorials Aver F70 Support Aver...
Setting up One Monitor and Projector
Video : Setting up One Monitor and Projector in Your Classroom Slide Show : Setting Up MonitorsGeneral InstructionsOption 1: Keyboard shortcut "Win+P". Press the Windows logo key + P on your keyboard. Select one of the options according to your needs.Option 2: Right click on an empty area of the...
Setting up Two Monitors and Projector
Video : Setting up Two Monitors and Projector Slide Show: Setting Up MonitorsGeneral Instructions:Option 1: Keyboard shortcut "Win+P". Press the Windows logo key + P on your keyboard. Select one of the options according to your needs.Option 2: Right click on an empty area of the desktop. Choose ...
Google Classroom
Projectors
Projector will not turn on.
Check the batteries in your remote. Check the LED lamps on the projector for information. You may need to have the lamp replaced or filter cleaned. After overheating or an electrical outage or surge, some projectors may not power on. The projector may show an abnormal flashing led sequence. This ...
Setting up One Monitor and Projector
Video : Setting up One Monitor and Projector in Your Classroom Slide Show : Setting Up MonitorsGeneral InstructionsOption 1: Keyboard shortcut "Win+P". Press the Windows logo key + P on your keyboard. Select one of the options according to your needs.Option 2: Right click on an empty area of the...
Setting up Two Monitors and Projector
Video : Setting up Two Monitors and Projector Slide Show: Setting Up MonitorsGeneral Instructions:Option 1: Keyboard shortcut "Win+P". Press the Windows logo key + P on your keyboard. Select one of the options according to your needs.Option 2: Right click on an empty area of the desktop. Choose ...
Setting up the ViewBoard Display
Workstations
Computer won't turn on.
If your computer isn't starting or turning on at all (no lights are blinking, and nothing appears on screen) you probably have a power issue. Double-check all the power connections. Unplug your computer and plug it directly into a wall outlet you know is working, rather than a power strip that m...
Dual monitors. How do I connect a second display?
Microsoft Support - Set up dual monitors on Windows 10 Video - Connecting a second monitor/How to use multiple monitors in Windows 10 (05:21)
Setting up One Monitor and Projector
Video : Setting up One Monitor and Projector in Your Classroom Slide Show : Setting Up MonitorsGeneral InstructionsOption 1: Keyboard shortcut "Win+P". Press the Windows logo key + P on your keyboard. Select one of the options according to your needs.Option 2: Right click on an empty area of the...
Setting up Two Monitors and Projector
Video : Setting up Two Monitors and Projector Slide Show: Setting Up MonitorsGeneral Instructions:Option 1: Keyboard shortcut "Win+P". Press the Windows logo key + P on your keyboard. Select one of the options according to your needs.Option 2: Right click on an empty area of the desktop. Choose ...
Microphone Not Working or Muted
Enable Your Microphone in Windows 10
Enabling Your Microphone in Windows 10As Windows 10 user, you may need to check and enable your microphone in order to use it for online meetings, voice recordings, and other purposes. In this article, we'll show you how to check and enable your microphone.There are a few different ways to access...